Our Customer Service reps are available to answer your questions Monday through Friday from 8:30AM - 5:00PM EST.
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PHONE
1-800-477-9005Mailing Address: 594 Pepper Street, Monroe, CT 06468
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No, we'd never ask you to send your valuable documents, medals, or military keepsakes through the mail. Designed with secure, easy-access backing boards, you can easily insert your awards, certificates, or honorable discharge papers right at home. Every frame ships with simple step-by-step instructions along with our toll-free number, should you have any questions during the framing process.
There is no measuring required for our officially licensed frames—we already know the specific frame size you need based on your military certificate or honorable discharge document. We've built an extensive database, containing the exact dimensions of government-issued documents by each U.S. Military force, to ensure a perfect fit.
To create your own certificate frame, simply provide two important measurements: your actual document size (the overall physical size of your document) and the printed area size. The ‘printed area size' is where the printed text or imagery begins and ends—from the top of the highest lettering to the bottom of the lowest detail (such as a seal or signature), and from the farthest left to the farthest right text or image. Supplying these details will ensure a perfect fit for your document.
Yes, each frame is designed with a removable back and is shipped with archival-quality mounting materials and clear how-to instructions for inserting your document.
However, if you have misplaced the how-to instruction, you can download our PDF guide.
Every frame, flag case, and medal holder we offer is designed for easy, secure mounting or tabletop display. You'll find detailed, step-by-step hanging instructions in our helpful, downloadable PDF guide—so you can proudly showcase your piece with confidence and precision.
FedEx Ground is our standard shipping method. Each item is fully insured and shipped in militaryframes.com's FedEx-approved box, which is proudly constructed from 100% curbside recyclable materials. Should damage during transit occur, rest assured that we will promptly replace the damaged product and handle the claims process on orders shipped from our facility.
If we are shipping to an APO address we use the United States Postal Service 'Priority Mail' for delivery.
Each one of our frames is custom-built with military-grade precision and care. As such, our standard production time is approximately 5-9 business days plus FedEx Ground shipping from our facility. You should receive your order in approximately 10-15 business days. You can find more information on our shipping policy here.
Need your order sooner? We offer accelerated shipping options in our online checkout system, allowing you to specify in-hands dates for your order and lock in a rush rate for guaranteed delivery by that date.
Have questions? Contact our Customer Service Team at 800-477-9005 (Monday through Friday, between 8:30 am and 5:00 pm ET) or support@militaryframes.zendesk.com.
Yes, if you need to receive your order sooner, we offer expedited shipping options at checkout, including 2-day, 3-day, and even overnight delivery, depending on your location. Once your order ships, you'll receive a tracking number via email from no-reply@militaryframes.com. You can also track your shipment by registering an account using the same email you used to place your order or by logging into your existing account.
Have questions? Our Customer Service Team is here to help: Call us at 800-477-9005 (Monday through Friday, between 8:30 am and 5:00 pm ET) or send an email to support@militaryframes.zendesk.com.
For all military APO addresses, we proudly ship via USPS Priority Mail to ensure reliable delivery to service members.
During checkout, please follow these instructions on the Shipping screen to ensure accurate delivery to an APO address:
No, FedEx will not deliver to P.O. boxes—a valid street address is required to ensure successful delivery of your militaryframes.com order.
Yes, we proudly offer international shipping through FedEx. Based on factors such as location, service speed, and package dimensions, shipping fees for international orders will vary. During checkout, you'll receive a customized shipping quote based on your specific order and destination.
Please be aware that international shipments may be subject to customs fees, taxes, or import duties imposed by the destination country. These charges are the recipient's responsibility and are not included in the shipping cost. For more information, we recommend contacting your local customs office.
Our mission is to ensure that you're 100% satisfied with your purchase. If for any reason you're not happy with the finished product, please call us toll-free at 800-477-9005 (Monday through Friday, between 830 am and 5:00 pm ET), and we'll work to make it right.
Returns are accepted within 120 days of receipt. You may choose to receive a replacement product or a full refund of the purchase price (excluding shipping and handling) issued to your original form of payment (credit card, PayPal, etc.). Best of all? Unlike other framing manufacturers, there are never any restocking fees.
To ensure a smooth return process, please contact our Customer Service team first for a Returned Merchandise Authorization (RMA) number, which must be included on the shipping label. All returned items must be in new, undamaged condition and sent back in the original packaging. We strongly recommend insuring your return shipment to protect against any damage or loss in transit.
In the unlikely event that your product was damaged in transit, all shipments are fully insured and will be replaced quickly. Please inspect your order as soon it arrives, as we have 60 days from delivery to file a claim with FedEx and/or UPS. We fast-track replacements and will custom-build and ship your order within five business days.
For any questions or issues regarding your order, please call our Customer Service Team promptly at 800-477-9005 (Monday through Friday, between 8:30 am and 5:00 pm ET) or send us an email at support@militaryframes.zendesk.com. We take great pride in the craftsmanship of our militaryframes.com products—it's why we stand behind your purchase with a 100% satisfaction guarantee.
Engraved name plates add a personal, meaningful touch to many of our military frames and gifts. If we've made an error in the engraving process, we will correct it promptly. Or, if your item arrives damaged or with a defect, we'll gladly replace it and make things right. Unless there is a product defect or engraving error on our part, please note that gift items with personalized name plates are not returnable and non-refundable.
If you have a return or an issue with your order, please contact us at 800-477-9005. All approved returns must be received in new, undamaged condition in the original packaging.
Yes, upon request, we're happy to include a gift card with any militaryframes.com order. It's a thoughtful way to add a personal message to a meaningful gift.
Yes, if you purchased your frame from militaryframes.com, we can easily look up your original order and confirm the exact glass type and dimensions you need. Once we have the necessary details, we'll custom-cut your replacement glass and ship it within a few business days.
We collect sales tax for all states in the Continental U.S. states that require it, based on the delivery address of your order. If shipped to your home, sales tax is calculated according to your local rate; if shipped to someone in another state, the sales tax is based on the recipient's location. Sales tax may apply to merchandise and shipping/handling, depending on the individual state laws. While customers are technically responsible for reporting untaxed online purchases to their state, we collect and remit sales tax as a courtesy to relieve our customers of this obligation.
Sales tax rates and regulations are constantly changing, and we work diligently to stay current. If you believe there's an error on your order, please contact our Customer Service team at 800-477-9005 or email us at support@militaryframes.zendesk.com. We're here to help.
